Resources: People & Skills

  • Over 53,000 people are employed across all the financial services, insurance, IT and business services sectors, making it one of city’s most important growth sectors. This accounts for 25% of people employed in this sector in Scotland (Scottish Government Growth Statistics 2016).
  • The three main Glasgow universities teach nearly 12,400 students in business and administration and computer science. Over 6,000 graduates each year (HESA).
  • More than 4,000 further education students study in business and financial services (SFC).
  • Labour costs in Glasgow can be up to 12% lower than Edinburgh and 33% lower than London (FDI Benchmark and based on costs for running a BPO centre).
  • Languages spoken at a fluent level in Glasgow and the surrounding area are numerous, which are key skills for the BPO and financial services sector – French is spoken by 13,000 people, German by 12,000, Italian by 5,000 and Spanish by 4,000. At a competent level, the figures rise and include Dutch, Swedish, Russian, Greek and Portuguese (Oxford Intelligence, 2008), contributing heavily to Glasgow’s suitability as one of the major BPO locations in Europe.
  • A number of global employers in Glasgow expressly seek bilingual and multilingual staff, such as Shell Shared Service Centre and Eaton.
  • The financial sector employs 1 in 13 of Glasgow’s total workforce (IFSD Glasgow).
  • Workforce retention in Glasgow is strong, according to employer responses to an independent survey (73% of those surveyed stated that staff turnover is low, which helps to keep costs down).
  • Glasgow salaries are highly competitive, while overheads are approximately 32% lower than in London.
  • There is an established contact centre community supported by the Customer Contact Association.
  • Skill languages cover are Customer Service, Translation & Proof Reading, Accountancy & Finance, Secretarial, Market Research & Marketing, IT Helpdesk & Technical, Hospitality, Logistics, Export and Sales.

Within the financial sector, there is a high number of IT professionals employed, which is one reason JP Morgan set up its European Technology Centre in the IFSD for complex financial software development.

Fill out the form below to request a callback from one of our experts. Office hours are Monday - Friday, 9:00 - 17:00.


Fill out the form below to send us a message


Glasgow’s top financial students recognised

Six top financial services students, from universities and colleges in Glasgow, have been recognised by Glasgow’s International Financial Services District (IFSD) for achieving outstanding performance on their courses. At...Read More

CENSIS launches new IoT accelerator programme

CENSIS is offering up to eight Scottish-based companies or individuals a package of co-ordinated growth support over several months to help them accelerate an IoT product or service into...Read More

NFU Mutual commences major refurbishment project on landmark Glasgow building

87,000 Sq Ft Office Development 191 West George Street Undergoing Extensive Programme of Works NFU Mutual has announced it has commenced a major programme of works to transform a...Read More

Financial & Business Services Events

Venturefest Scotland 2017

20 September, 2017

Time: 12.00am

Venue: Glasgow Science Centre

Expo Real

4 October, 2017

Time: 12.00am

Venue: Munich Trade Fair Center

Email Alerts

Sign-up to our email updates for the latest investment opportunities and information in Glasgow. Fill out the form below with your email.